Reference

Legal terms built around your account

We operate rajalitre with transparency and compliance in mind. Your deposits via DANA, OVO, GoPay and QRIS, your account data, and your withdrawal requests are protected under our…

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How we operate legally in Indonesia

rajalitre Service availability depends on jurisdiction. Users are responsible for checking local law before access.

rajalitre maintains clear legal terms for Indonesia-based account holders. When you open an account, you agree to our terms of service, which cover account creation, deposit and withdrawal processes, gameplay conduct, and dispute resolution. Your personal data — name, payment method, account history — is collected

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during registration and used to verify your identity, process your DANA, OVO, GoPay and QRIS transactions, and comply with regional requirements. We retain account data for the duration of your membership plus a retention period for regulatory purposes. Where local law permits, you retain rights to
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access, correct, or request deletion of your data. Disputes are addressed through our support team; if unresolved, escalation paths depend on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH LEGAL QUESTIONS

How to reach us about legal matters

Team online

Live chat support

Open your account and head to the help icon on the lobby. Our support team responds to legal and account-rights questions during Indonesia business hours, Monday to Friday, 08:00–20:00 WIB.

Email contact

Send requests for data access, correction, or deletion to our legal team. Email responses typically arrive within 5 working days, and we'll confirm receipt with a case reference number.

Account settings

Log in to rajalitre, go to Account > Privacy & Legal, and review your current terms, data retention settings, and rights. Update preferences or raise a concern directly from that page.

HOW WE PROTECT YOU

Security, data, and your legal standing

Account verification

When you open your account via DANA, OVO, GoPay or QRIS, we verify your identity using the payment provider's data. This prevents fraud and ensures your account is linked to the real account holder.

Data encryption

Your deposit history, gameplay records, and personal details are stored on encrypted servers. Data in transit — between your device and our lobby — uses HTTPS security to prevent interception.

Cookie and tracking policy

We use cookies to keep you logged in, remember your game preferences, and track site behaviour for security. You can adjust cookie settings in your browser; blocking them may limit lobby functionality.

Withdrawal verification

Before we send funds back to your DANA, OVO, GoPay or QRIS account, we confirm your identity and cross-check the receiving account. This protects both you and rajalitre from unauthorised transfers.

Data retention timeline

We keep your account data for as long as your account is active, plus 12 months after closure for dispute resolution and regulatory compliance. Deleted data is purged from backup after 90 days.

Request your data

Write to our legal team to request a full export of your personal data in a portable format. Requests are fulfilled within 14 working days, in line with data-protection principles.

Legal questions answered

You can close your rajalitre account anytime from Account > Settings > Close Account. Any outstanding balance is withdrawn to your registered DANA, OVO, GoPay or QRIS account within 1–3 working days. Closed accounts remain in our system for 12 months for record-keeping.

Your payment data is used to complete the transaction, verify your identity, and comply with regional financial reporting. We do not sell your data to third parties. Your gameplay history is kept for account security and dispute resolution only.

Yes. Contact our legal team via email or live chat. We'll provide a full export of your name, contact details, account history, and gameplay records in a portable digital format within 14 working days, where local law permits.

Contact our support team immediately with your transaction ID and the date of the disputed withdrawal. We investigate within 3 working days. If the issue stems from a payment-provider error, we escalate to DANA, OVO, GoPay or QRIS and work to resolve it.

Yes. All transactions between your device and rajalitre use HTTPS encryption. Your DANA, OVO, GoPay and QRIS credentials are not stored on our servers; the payment provider handles authorisation securely.

We do not knowingly allow underage account creation. When you register, you confirm you meet the age requirement where local law permits. If we identify an underage account, it is closed and any funds are returned to the source payment method.

All disputes are reviewed by our legal and support teams. We examine account activity, chat logs, and transaction records. Decisions are communicated within 5 working days. Players who disagree can request escalation to an independent reviewer.

Legal terms built around your account

How to reach us about legal matters

Live chat support

Email contact

Account settings

Security, data, and your legal standing

Account verification

Data encryption

Cookie and tracking policy

Withdrawal verification

Data retention timeline

Request your data

Legal questions answered

01 What are my rights if I want to close my account?

02 How is my data used after I deposit via DANA, OVO, GoPay or QRIS?

03 Can I request a copy of my personal data?

04 What happens if I dispute a withdrawal?

05 Are my deposits and withdrawals encrypted?

06 How do you handle underage account access?

07 What is your policy on account disputes between players?

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