Reference

Your Rights and Our Terms

When you open an account with rajalitre, you're entering into a direct agreement with us about how deposits work, what happens if there's a dispute, and how we…

Account ownership is yours aloneWithdrawals verified within 24 hoursLocal payment methods supported
rajalitre Your Rights and Our Terms
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Contact Us About Terms

Questions about how these terms apply to your account? Our support team handles terms clarification, account disputes and access requests in English during our standard hours. Reach out via email for detailed written responses, or use live chat for quick rule checks during peak times.

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Email Support

Send terms questions, account disputes or data access requests to our support inbox. We respond within 24 business hours with written clarification tied to your specific situation.

Live Chat

Available 10:00–22:00 Jakarta time daily. Quick answers about age verification, account suspension or payment rules. Chat logs are kept for dispute reference.

Account Settings

Review your stored terms acceptance, withdrawal history and contact preferences directly in the account menu. Update your email or phone number anytime.

DATA AND SECURITY

How We Handle Your Information

Your account data — name, email, payment details, game history — is encrypted and stored on secure servers.

Data Retention

Account records kept for 7 years to meet regulatory requirements and resolve disputes. After closure, personal data is deleted or anonymized within 90 days unless legal hold applies.

Password Security

You own your password. Never share it with anyone, including our team. We'll never ask for it via email or chat. Use a unique, strong password and change it every 90 days.

Cookies & Tracking

We use cookies to keep you logged in, prevent fraud and understand how you use rajalitre. Session cookies expire when you log out; persistent ones last up to 12 months. Manage them in your browser anytime.

Identity Verification

Before first withdrawal, we verify your name, date of birth and payment method match your registration. This protects both your account and our payment partners like DANA, OVO, GoPay and QRIS.

Dispute Resolution

Disagreements about terms, withdrawals or account status are first reviewed by our team with full transaction logs. Unresolved disputes may proceed to arbitration where local law permits.

Request Changes

Want a copy of your data, closure of your account, or clarification on how terms apply to you? Contact support with your request; we respond within 30 days with confirmation.

Understand Your Account Terms

We'll typically warn you first and give you a chance to correct it — for example, if we spot suspicious activity, we'll ask you to verify your identity. Serious breaches like using multiple accounts or automated play may result in suspension without refund of pending balances. Material disputes are always reviewed by our team.

Yes. Request closure through Account Settings → Close Account, or email support. Your current balance will be held in your wallet; you can withdraw it within 30 days. After 30 days, unclaimed balances go into escrow pending regulatory guidance. Reactivation may be possible later depending on the reason for closure.

No — the same terms apply across all devices. Whether you're on the app, mobile browser or desktop, Deposit references, withdrawal timescales, and rules about multiple accounts are identical. Your session may time out on mobile after 20 minutes of inactivity for security.

We process verified withdrawals within 24 hours. DANA, OVO, GoPay and QRIS transfers usually clear within a few minutes after that. Bank transfers may take 1–3 business days depending on your bank. You'll see the status update in your transaction history as it moves through each stage.

Contact support within 14 days with your transaction ID and the payment method involved. We'll review your play history and the corresponding deposit or bet. If fraud is confirmed, we'll reverse it and block the affected payment method. Terms require you to report unauthorized access immediately to protect your account.

No. Deposits must come from a payment method registered in your name — DANA, OVO, GoPay, QRIS or bank account. Sharing your account violates terms and can lead to suspension. Each person needs their own account with their own verified identity and payment method.

The most current version is always at rajalitre.xyz/terms-conditions/. If we make material changes — like new fees or stricter withdrawal rules — we'll email you at least 30 days in advance. Continued play after the change date means you accept the new terms. You can review your accepted version anytime in Account Settings.